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Welcome to Foldgardenbench. This Shipping and Delivery Policy outlines the terms and conditions regarding the fulfillment, transit, and delivery of products purchased via our website: www.foldgardenbench.com.
By placing an order on this website, you agree to the terms specified below.
- Dispatch Location and Order Processing
All orders are processed and dispatched directly from our registered corporate facility located in Slovakia at the following address:
Msgr. V. Trstenského 1812/5, Trstená, 028 01 Trstená, Slovakia
Processing Time: Orders require 1 to 3 business days to prepare, pack, and hand over to our designated carriers. Business days exclude weekends and Slovak public holidays.
Order Changes: Once an order is processed for dispatch, details regarding the delivery address or item selection cannot be altered.
- Shipping Destinations and Delivery Timelines
We cater to consumers within the European region. To maintain efficient transit times, we partner with premier priority shipping carriers, including DHL Priority, FedEx Priority, and UPS Priority.
Estimated Delivery Time: Once dispatched from our facility in Slovakia, shipments generally reach their destination within 5 to 7 business days.
Delivery Notice: Please note that these delivery windows are objective estimates provided by our logistics partners. While we endeavor to facilitate delivery within these timeframes, external factors beyond our control may occasionally affect transit times.
- Order Tracking and Communication
Transparency throughout the fulfillment process is vital. We provide automated tracking updates to the email address provided at the time of purchase. Customers will receive automated status notifications at key transit intervals, including:
When the parcel is officially dispatched from our facility.
When the parcel arrives at a major carrier transit hub.
When the parcel is out for final local delivery.
- Delayed, Damaged, or Missing Shipments
In the event that a shipment exceeds the standard estimated transit window, or arrives with visible defects resulting from transit, the following protocols apply:
Carrier Investigation: If a delivery is delayed beyond the standard timeframe, we will initiate a formal investigation with the respective carrier to determine the precise status and location of the consignment.
Resolution Protocol: Based on the verifiable outcome of the carrier’s assessment, we will implement appropriate corrective actions, which may include arranging a replacement dispatch or processing a complete financial reimbursement to the original payment method, depending on the factual circumstances of the case.
Reporting: Customers are requested to notify our customer service team promptly at folding@foldgardenbench.com if an order appears delayed or if the packaging is compromised upon receipt.
- Transfer of Risk and Delivery Confirmation
In accordance with European Union consumer legislation, the risk of loss or damage to the goods transfers to the consumer upon physical possession of the products by the consumer or a designated third party (other than the carrier).
A delivery is deemed completed when the carrier’s electronic tracking system records the parcel as successfully delivered to the shipping address provided during the checkout process.
- Customer Support Contact Information
For enquiries regarding shipping, tracking, or delayed transits, please contact our dedicated support center directly using the official credentials below:
Brand Name: Foldgardenbench
Email: folding@foldgardenbench.com
Address: Msgr. V. Trstenského 1812/5, Trstená, 028 01 Trstená, Slovakia
Phone: +421 904501873