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- Payment & Billing
What payment methods do you accept?
We accept a comprehensive range of secure payment options for your convenience. You can complete your purchase using major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we support modern digital wallets, including Apple Pay, Google Pay, and other verified electronic wallet solutions available at checkout.
Are there any hidden costs or customs duties?
All orders destined for delivery within Europe are dispatched on a Delivered Duty Paid (DDP) basis. This means the total amount displayed at checkout includes all applicable value-added taxes (VAT) and clearing fees. You will not be subject to additional customs charges upon delivery.
- Shipping & Delivery
Where do you ship from and which countries do you cover?
All orders are fulfilled directly from our facility in Bratislava, Slovakia. We cater exclusively to customers within the European region, ensuring efficient regional transit.
What are your processing and transit times?
Order Processing: Orders require 1 to 3 business days to be prepared, packed, and handed over to our logistics partners.
Estimated Delivery: Once dispatched, transit typically takes 5 to 7 business days.
Logistics Partners: We collaborate with premium express couriers, including DHL, FedEx, and UPS Priority services, to ensure reliable handling.
How can I track the progress of my order?
Transparency is key to our service. Automated tracking updates will be sent directly to the email address provided during checkout at critical milestones, including:
When your package is officially dispatched from our facility.
When the consignment arrives at the primary logistics hub.
When your shipment is out for final local delivery.
What happens if my delivery is delayed?
If a shipment exceeds the standard estimated transit timeframe, our customer support team will promptly initiate a formal investigation with the respective carrier. Based on the outcome of the investigation, we will arrange for a complete reversal of the transaction or a priority replacement delivery to resolve the matter.
- Cancellations & Returns
What is your return policy for standard changes of mind?
In full compliance with the European Union Consumer Rights Directive, you retain the statutory Right of Withdrawal. You are entitled to cancel your contract and return your item without specifying a reason within 14 calendar days from the day you, or a designated third party, physically receive the goods. To exercise this right, please contact us via email to initiate the standard return protocol.
What should I do if my item arrives damaged or defective?
In the rare event that your product arrives with structural damage or a clear manufacturing defect, please contact our support desk immediately via email. To process a resolution efficiently, please provide photographic evidence of the issue. Once the defect is verified, we will arrange for a full refund or dispatch a replacement item. There is no requirement to return the damaged item to Slovakia, provided satisfactory photographic proof is supplied.
- Contact Information
For any further inquiries regarding orders, transit tracking, or after-sales assistance, please reach out directly to our dedicated customer care team:
Legal Entity Name: Foldgardenbench
Registered Address: Záhradnícka 46, Ružinov, 821 08 Bratislava, Slovakia
Official Corporate Email: folding@foldgardenbench.com
Customer Support Telephone: +421 2 5558 3921