Terms of Service

Welcome to Foldgardenbench. These Terms of Service (“Terms”) govern your use of our website located at www.foldgardenbench.com (the “Site”) and the purchase of our folding garden workbenches. The Site and our commercial activities are operated under European and Slovak Republic consumer protection frameworks.

By accessing the Site or purchasing a product from us, you agree to be bound by these Terms. Please read them carefully before completing any transaction.

1. COMPANY INFORMATION
   The Site is operated by Foldgardenbench.

Registered Address: Záhradnícka 46, Ružinov, 821 08 Bratislava, Slovakia

Contact Email: folding@foldgardenbench.com

Telephone: +421 2 5558 3921

2. ORDER ELIGIBILITY AND FORMATION OF CONTRACT
   By placing an order on our Site, you warrant that you are a consumer purchasing for personal use and possess the legal capacity to enter into binding contracts. A legally binding contract is established only when we send you an email confirming dispatch of your order. We reserve the right to limit or refuse orders that appear, in our sole commercial judgment, to be placed by dealers, resellers, or distributors.
3. PRICING AND PAYMENTS
   All prices listed on the Site are displayed in Euros (€) and are fully inclusive of all applicable taxes, customs duties, and import levies for deliveries within our specified European service destinations (Delivered Duty Paid / DDP). The price displayed at checkout is the final price you will pay. Payment must be cleared through our integrated secure transaction channels prior to order processing.

To prevent unauthorized transactions and combat financial fraud, we reserve the right to conduct additional security verification on any order. We reserve the absolute right to cancel any transaction and issue a full refund prior to dispatch if an order is flagged as high-risk or suspected of unauthorized payment use by our risk-monitoring infrastructure.

4. SHIPPING, DELIVERY, AND TRANSFER OF RISK
   4.1 Origin and Carrier Partners: All shipments originate from our inventory facility in Slovakia. We partner with reliable priority carrier networks, including DHL Priority, FedEx Priority, and UPS Priority, to ensure reliable carriage.

4.2 Processing and Transit Times: Orders are processed within one (1) to three (3) business days. Following dispatch, delivery to European destinations typically takes five (5) to seven (7) business days.

4.3 Automated Tracking Updates: To maintain structural transparency, our system automatically transmits tracking updates to the email address provided during checkout at key operational milestones: upon shipment generation, arrival at regional sorting facilities, and when out for final local delivery.

4.4 Transfer of Risk and Ownership: In strict compliance with the European Union Consumer Rights Directive, the legal risk of damage to or loss of the goods transfers to the consumer only when you, or a third party designated by you (other than the carrier), physically take possession of the items. Risk does not transfer upon handover to the logistics provider.

4.5 Delayed Shipments: If a delivery exceeds standard operational timelines, we will immediately initiate a formal inquiry with the designated carrier network. Due to the logistical handling of heavy/bulky goods, such investigations may take up to ten (10) business days to resolve. Based on the objective findings and verification of the logistical investigation, we will promptly provide either a complete replacement or a full financial reversal.

5. STATUTORY RIGHT OF WITHDRAWAL (14-DAY COOLING-OFF PERIOD)
   5.1 Right to Withdraw: In accordance with European Union consumer legislation, customers residing within the European Union have the right to withdraw from this contract within fourteen (14) calendar days without providing justification.

5.2 Exercise of the Right: The withdrawal period expires fourteen (14) days from the calendar day on which you, or your designated representative, physically receive the goods. To exercise this right, you must notify our customer service infrastructure via a clear, unambiguous statement sent to folding@foldgardenbench.com prior to the expiry of the 14-day window.

5.3 Effects of Withdrawal: Upon valid notification of withdrawal, we will reimburse all payments received from you for the specified transaction, including standard outward delivery charges, within fourteen (14) days from the date we receive your notice. We will process the reimbursement using the identical transactional method utilized for the original payment. We reserve the dynamic legal right to withhold reimbursement until we have received the physical goods back or until you have supplied verifiable proof of return shipment, whichever occurs earliest. The direct logistical cost of returning the goods remains the responsibility of the consumer.

6. DAMAGED, DEFECTIVE, OR INCONFORMING GOODS
   6.1 Consumer Protection Remediation: If you receive an item that is damaged, structurally defective, or fails to conform significantly to its description, you are entitled to statutory remedies under European law.

6.2 Notification Protocol: You must contact our customer service infrastructure via email at folding@foldgardenbench.com within statutory timeframes, providing clear photographic or video evidence of the damage, flaw, or non-conformity.

6.3 Case-by-Case Resolution: Upon receiving and verifying the submitted evidence, we will evaluate the case to arrange an appropriate remedy. Depending on the nature of the issue and at our sole discretion, we may issue a full financial refund or dispatch a replacement order directly based on the verified evidence, or we may require the item to be returned to our facility using a prepaid shipping label provided by us before finalizing the remedy.

7.AMENDMENTS
We reserve the right to update, modify, or replace any part of these Terms by posting updates and changes directly to our Site. It remains your responsibility to check our Site periodically for updates. Your continued use of or access to the Site following the posting of any modifications constitutes formal acceptance of those changes.

8.PROHIBITED USES
You are expressly prohibited from using the Site or its contents: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to submit false or misleading information; or (f) to interfere with or circumvent the security features of the Site.

9.LIMITATION OF LIABILITY
Our liability for any breach of duty under these Terms is strictly confined to the purchase price of the specific goods acquired by the customer. Nothing in these Terms shall exclude or limit our liability for death or personal injury resulting from negligence, fraudulent misrepresentation, or any other liability that cannot be excluded or restricted under the mandatory consumer protection laws of Slovakia and the European Union.

10.GOVERNING LAW AND DISPUTE RESOLUTION
These Terms, along with any separate transactional agreements whereby we provide goods to you, shall be governed by, interpreted, and construed in accordance with the substantive laws of the Slovak Republic, without prejudice to any mandatory protection provisions afforded to you by the laws of your country of residence. Any disputes arising out of or in connection with these transactions shall be subject to the jurisdiction of the competent courts of Bratislava, Slovakia, or via the European Commission’s Online Dispute Resolution (ODR) platform.